Privacy Policy

HIVEZIFY ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (hivezify.com) or use our AI automation services, including our AI chatbots, voice agents, and workflow integrations.

1. Information We Collect

We collect information that you provide directly to us, as well as information generated automatically when you interact with our services.

A. Information You Provide

• Contact Information: Name, business name, email address, phone number, and physical address when you fill out contact forms or book a demo.
• Service Configurations: Customer support guidelines, FAQs, business scripts, and call data necessary to train and operate custom AI agents.

B. Information Collected from AI Agent Interactions

• Chat Transcripts: Conversations between your website visitors and the AI Chatbots we deploy on your behalf.
• Call Recordings & Transcripts: Audio recordings and written transcriptions of phone calls handled by our AI Voice Agents to ensure quality, accuracy, and continuous model training.

2. How We Use Your Information

We use the collected information for the following purposes:

• To build, customize, deploy, and maintain AI chatbots, voice agents, and workflows for your business.
• To respond to your inquiries, schedule discovery calls, and provide customer support.
• To train and improve our AI models (anonymized conversational data only).
• To comply with applicable laws, regulations, and legal processes.

3. Data Sharing & Disclosure

We do not sell your personal data. We only share information in the following circumstances:

• With Your Consent: We will share data if you explicitly direct us to do so.
• Service Providers: We share data with third-party vendors, CRM partners (e.g., Jobber, HubSpot), and LLM API providers (e.g., OpenAI, Anthropic) necessary to run the AI agents. These providers are contractually bound to safeguard your data.
• Legal Obligations: We may disclose data if required by law or in response to valid requests by public authorities.

4. Security of Your Data

We implement industry-standard administrative, technical, and physical security measures to protect your personal and business data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete the information we hold. To exercise these rights, please contact us at hello@hivezify.com.

6. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

HIVEZIFY AI Agency
Phoenix, Arizona
Email: hello@hivezify.com
Phone: (602) 855-1224